Terms of Service

Terms of Service

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name sognova.com ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

The Platform is owned by Sognova, a company incorporated under the Companies Act, 1956, with its registered office at Shanti Nagar, Tatma Toli, Purnea, Bihar, India (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

1. Acceptance of Terms

Your use of the Platform and services and tools are governed by the following terms and conditions ('Terms of Use') as applicable to the Platform, including the applicable policies which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transactions. By mere use of the Platform, you shall be contracting with the Platform Owner, and these terms and conditions, including the policies, constitute your binding obligations with the Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable), or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by you which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

2. User Eligibility

For the purpose of these Terms of Use, wherever the context so requires, 'you', 'your', or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

3. User Account

To access and use the Services, you agree to provide true, accurate, and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.

4. No Warranty

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

5. Limitation of Liability

Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.

6. Intellectual Property Rights

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include, but are not limited to, the design, layout, look, and graphics.

7. Unauthorized Use

You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.

8. Payment Terms

You agree to pay us the charges associated with availing the Services.

9. Prohibited Use

You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal, or forbidden by these Terms, or Indian or local laws that might apply to you.

10. Third-Party Links

You agree and acknowledge that the website and the Services may contain links to other third-party websites. Upon accessing these links, you will be governed by the terms of use, privacy policy, and such other policies of such third-party websites. These links are provided for your convenience to provide further information.

11. Binding Contract

You understand that upon initiating a transaction for availing the Services, you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

12. Indemnification

You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies (as applicable), and their respective officers, directors, agents, and employees from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use, Privacy Policy, and other Policies, or your violation of any law, rules, or regulations, or the rights (including infringement of intellectual property rights) of a third party.

13. Force Majeure

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

14. Governing Law

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

15. Jurisdiction

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Purnea, Bihar.

16. Contact Information

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Frequently Asked Questions (FAQs)

1. What is Sognova?

Sognova is an online brand specializing in Chikankari kurtis. Our collection blends traditional craftsmanship with modern designs, turning dreams into reality through elegant and comfortable fashion.

2. What does the name ‘Sognova’ mean?

The name "Sognova" is a combination of two words: "Sogno" and "Nova."

  • Sogno: This is the Italian word for "dream," reflecting the brand's mission to turn dreams into reality through beautiful, thoughtfully crafted kurtis.
  • Nova: In Latin, "Nova" means "new" or "star." It symbolizes something bright, fresh, and full of possibilities, representing the new and innovative designs that Sognova brings to traditional fashion.

Together, "Sognova" embodies the idea of new dreams and endless possibilities.

3. What is Chikankari?

Chikankari is a traditional embroidery style from Lucknow, India. It involves delicate hand-stitched patterns on fabric, giving each garment a unique and elegant look.

4. What types of kurtis do you offer?

We offer a wide range of Chikankari kurtis, including casual and workwear options. Each piece is carefully crafted to ensure comfort, style, and quality.

5. How do I choose the right size?

You can refer to our detailed size chart available on each product page. If you're unsure about the fit, feel free to contact our customer support for assistance.

6. What materials are used in your kurtis?

Our kurtis are made from high-quality fabrics such as Cotton, Modal, Mulmul Cotton, Rayon, Viscose, Muslin,Khadi Cotton, georgette, and silk, ensuring both comfort and durability.

7. How do I care for my Chikankari kurti?

To maintain the beauty of your Chikankari kurti, we recommend gentle hand washing or dry cleaning. Avoid using harsh detergents and always dry in shade.

8. Do you offer international shipping?

Yes, we offer international shipping to many countries. Please check our shipping policy for more details on delivery times and charges.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier's tracking page.

10. What is your return and exchange policy?

We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within 4 days of delivery. Please refer to our return policy for more details.

11. How can I contact customer support?

You can reach our customer support team through email at beautysah03@gmail.com or by calling our helpline at 9877710207. We are here to assist you with any queries or concerns.