Privacy Policy

Effective Date: 26-06-2024

Introduction

Welcome to Sognova (sognova.com). At sognova.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

  • Personal Information: When you visit our website, place an order, or communicate with us, we may collect personal information such as your name, email address, shipping address, and payment information.

  • Usage Data: We may also collect information about how you browse and interact with our website, including your IP address, browser type, pages visited, and time spent on each page.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including communicating with you about your order status.
  • To personalize your experience on our website and tailor our offerings to your preferences.
  • To improve our website’s functionality and user experience.
  • To send you promotional emails and newsletters, if you have opted in to receive them.
  • To comply with legal obligations and protect our rights.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Object to the processing of your personal information.
  • Opt-out of receiving marketing communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at beautysah03@gmail.com.


 

Frequently Asked Questions (FAQs)

1. What is Sognova?

Sognova is an online brand specializing in Chikankari kurtis. Our collection blends traditional craftsmanship with modern designs, turning dreams into reality through elegant and comfortable fashion.

2. What does the name ‘Sognova’ mean?

The name "Sognova" is a combination of two words: "Sogno" and "Nova."

  • Sogno: This is the Italian word for "dream," reflecting the brand's mission to turn dreams into reality through beautiful, thoughtfully crafted kurtis.
  • Nova: In Latin, "Nova" means "new" or "star." It symbolizes something bright, fresh, and full of possibilities, representing the new and innovative designs that Sognova brings to traditional fashion.

Together, "Sognova" embodies the idea of new dreams and endless possibilities.

3. What is Chikankari?

Chikankari is a traditional embroidery style from Lucknow, India. It involves delicate hand-stitched patterns on fabric, giving each garment a unique and elegant look.

4. What types of kurtis do you offer?

We offer a wide range of Chikankari kurtis, including casual and workwear options. Each piece is carefully crafted to ensure comfort, style, and quality.

5. How do I choose the right size?

You can refer to our detailed size chart available on each product page. If you're unsure about the fit, feel free to contact our customer support for assistance.

6. What materials are used in your kurtis?

Our kurtis are made from high-quality fabrics such as Cotton, Modal, Mulmul Cotton, Rayon, Viscose, Muslin,Khadi Cotton, georgette, and silk, ensuring both comfort and durability.

7. How do I care for my Chikankari kurti?

To maintain the beauty of your Chikankari kurti, we recommend gentle hand washing or dry cleaning. Avoid using harsh detergents and always dry in shade.

8. Do you offer international shipping?

Yes, we offer international shipping to many countries. Please check our shipping policy for more details on delivery times and charges.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier's tracking page.

10. What is your return and exchange policy?

We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within 4 days of delivery. Please refer to our return policy for more details.

11. How can I contact customer support?

You can reach our customer support team through email at beautysah03@gmail.com or by calling our helpline at 9877710207. We are here to assist you with any queries or concerns.