Shipping Policy

Order Processing and Shipping

Orders are shipped through registered domestic courier companies and/or speed post only.
Orders are shipped within 10 days from the date of the order and/or payment, or as per the delivery date agreed upon at the time of order confirmation.
Delivery timelines are subject to courier company/post office norms.

Delivery Address

Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
Please ensure that the shipping address is correct and complete to avoid delays or returns.

Delivery Confirmation

Delivery of our services will be confirmed via the email ID specified at the time of registration.
You will receive an email notification once your order has been shipped, including tracking details if available.

Shipping Costs

If there are any shipping costs levied by the seller or Sognova, these costs are non-refundable.
Any applicable shipping charges will be clearly indicated at checkout.

Responsibility and Liability

Sognova shall not be liable for any delay in delivery caused by the courier company or postal authority.
We are not responsible for any lost or damaged packages during transit; however, we will assist you in filing a claim with the courier company if necessary.

For any questions or concerns regarding shipping, please contact our customer service team at beautysah03@gmail.com.

Frequently Asked Questions (FAQs)

1. What is Sognova?

Sognova is an online brand specializing in Chikankari kurtis. Our collection blends traditional craftsmanship with modern designs, turning dreams into reality through elegant and comfortable fashion.

2. What does the name ‘Sognova’ mean?

The name "Sognova" is a combination of two words: "Sogno" and "Nova."

Sogno: This is the Italian word for "dream," reflecting the brand's mission to turn dreams into reality through beautiful, thoughtfully crafted kurtis.
Nova: In Latin, "Nova" means "new" or "star." It symbolizes something bright, fresh, and full of possibilities, representing the new and innovative designs that Sognova brings to traditional fashion.

Together, "Sognova" embodies the idea of new dreams and endless possibilities.

3. What is Chikankari?

Chikankari is a traditional embroidery style from Lucknow, India. It involves delicate hand-stitched patterns on fabric, giving each garment a unique and elegant look.

4. What types of kurtis do you offer?

We offer a wide range of Chikankari kurtis, including casual and workwear options. Each piece is carefully crafted to ensure comfort, style, and quality.

5. How do I choose the right size?

You can refer to our detailed size chart available on each product page. If you're unsure about the fit, feel free to contact our customer support for assistance.

6. What materials are used in your kurtis?

Our kurtis are made from high-quality fabrics such as Cotton, Modal, Mulmul Cotton, Rayon, Viscose, Muslin,Khadi Cotton, georgette, and silk, ensuring both comfort and durability.

7. How do I care for my Chikankari kurti?

To maintain the beauty of your Chikankari kurti, we recommend gentle hand washing or dry cleaning. Avoid using harsh detergents and always dry in shade.

8. Do you offer international shipping?

Yes, we offer international shipping to many countries. Please check our shipping policy for more details on delivery times and charges.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier's tracking page.

10. What is your return and exchange policy?

We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within 4 days of delivery. Please refer to our return policy for more details.

11. How can I contact customer support?

You can reach our customer support team through email at beautysah03@gmail.com or by calling our helpline at 9877710207. We are here to assist you with any queries or concerns.