Shipping Policy
Shipping Policy
Order Processing and Shipping
- Orders are shipped through registered domestic courier companies and/or speed post only.
- Orders are shipped within 5-7 business days from the date of the order and/or payment, or as per the delivery date agreed upon at the time of order confirmation.
- Maximum delivery time is 10-15 days in India depending upon the area of delivery.
- Delivery timelines are subject to courier company/post office norms.
Order Processing and Shipping For Pre-Orders
Pre-order items are generally dispatched within 10–15 business days from the date of order confirmation. If there is any delay beyond this timeline, we will notify you via email or WhatsApp.
Delivery Address
- Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
- Please ensure that the shipping address is correct and complete to avoid delays or returns.
Delivery Confirmation
- Delivery of our services will be confirmed via the email ID specified at the time of registration.
- You will receive an email notification once your order has been shipped, including tracking details if available.
Shipping Costs
- If there are any shipping costs levied by the seller or Sognova, these costs are non-refundable.
- Any applicable shipping charges will be clearly indicated at checkout.
Responsibility and Liability
- Sognova shall not be liable for any delay in delivery caused by the courier company or postal authority.
- We are not responsible for any lost or damaged packages during transit; however, we will assist you in filing a claim with the courier company if necessary.
For any questions or concerns regarding shipping, please contact our customer service team at info.sognova@gmail.com